Does innovation always come with conflict?
We are in the process of finalizing a research article on innovation and knowledge communities. In the study, we are looking at a boundary-spanning example, where people from different organizations, fields and industries convene in a hub. The upsides are enormous: innovation, exchange of ideas, co-creation and joint learning abound. However, there is also a great deal of conflict.
One of the themes that the study raises relates to conflict, conflicting agendas and diverging expectations. It seems that although the various people seem very dedicated to the learning hub, practically none of them share the same view of the community. Instead, everyone seems to have a very personal interpretation of what is happening. This is a potential cause for conflict and destruction as well as it is a base for fruitful cooperation.
One question that the study leaves us wondering is whether the path is inevitable: does an innovative, creative and dynamic knowledge community always come with drama and conflict?
One of the themes that the study raises relates to conflict, conflicting agendas and diverging expectations. It seems that although the various people seem very dedicated to the learning hub, practically none of them share the same view of the community. Instead, everyone seems to have a very personal interpretation of what is happening. This is a potential cause for conflict and destruction as well as it is a base for fruitful cooperation.
One question that the study leaves us wondering is whether the path is inevitable: does an innovative, creative and dynamic knowledge community always come with drama and conflict?
Comments
X-sukupolvi suurin mediakuluttaja verkossa?
Thu, Aug 25 2011 02:56
| consumers, demographics, generations, online, research
| Permalink
Viime aikoina keskustelu on painottunut pitkälti nuorten ja nuorten aikuisten verkkokäyttäytymiseen. Y-sukupolven ja millenia-sukupolven elämä sekä verkkonatiivius ovat olleet päällimmäisiä teemoja. Tästä näkökulmasta on mielenkiintoista lukea eMarketerin raportista, jonka mukaan X-sukupolvi on suurin mediakuluttaja verkossa.
Siis me 34-45-vuotiaat, keski-ikää "lähenevät", jotka kasvoimme lankapuhelimen ja Commodore 64:n aikana. X-sukupolvi on eMarketerin mukaan suurin onlinevideoyleisö; nyt 74 % verkkoa käyttävistä genX:istä katsoo videota verkosta. Määrän ennustetaan kasvavan 80 %:iin v. 2015 mennessä.
Lisää osoitteessa ylikoski.fi
Siis me 34-45-vuotiaat, keski-ikää "lähenevät", jotka kasvoimme lankapuhelimen ja Commodore 64:n aikana. X-sukupolvi on eMarketerin mukaan suurin onlinevideoyleisö; nyt 74 % verkkoa käyttävistä genX:istä katsoo videota verkosta. Määrän ennustetaan kasvavan 80 %:iin v. 2015 mennessä.
Lisää osoitteessa ylikoski.fi
Telle Hailakari's dissertation available
Fri, Jan 15 2010 08:22
| photography, research, showcase
| Permalink

Telle's study assesses the effects of university students' prior knowledge on their learning.
I took the cover photo.
See here:
http://kirjakauppa.yliopistopaino.fi/product_details.php?p=4205
"Access Denied" now available
consumer empowerment, the Web, and the holy grail
Listened to a presentation just the other day that touched the ubiquous concept of "consumer empowerment". It must be ten years since I wrote my two cents take on this. And it's all still relevant, I gather.
"Consumer empowerment" is a marketing buzzword for the general shift that's taking place in business. Consumers are becoming (or are they?) more empowered, that is, we as consumers are supposed to have more power of the corporate world than before.
The first times I came across this issue, was in the late nineties. I was then doing research on consumers' information online seeking, and much of the hype associated with consumer empowerment was then a bit over the top. And it still is.
Sorry folks. I'm as much a tech geek as anyone else. I spend more time online than in any social IRL setting. My leisure consists of setting up a unix file server for backing up all the home computers. Or fine tuning my summer house's bridged wlan. But I'm still quite sceptical as to "consumer empowerment" will really, and I mean really happen.
Let me elaborate. Consumer empowerment was first touted as something that happens because consumers have the world of information at their fingertips. Yes, I know the web hosts a lot of information, and useful information too. Still, I'm afraid there are some problems in this line of reasoning:
This is pretty much what we know of consumers in the offline era. Human behavior tends to change very slowly.
Going back to argument #1: As any experienced user can attest, the Web is really a mess. It was never designed as an easy-to-use information repository. The structure, or lack of structure in information is really quite a problem for even experienced seekers. I wrote about this in lenght in my Ph.D. Thesis in 2003. Maybe I'll post the key findings as well.
Anyway, the potholes on the way from presence to access are:
I've figured most of the people really raving about consumer empowerment are Web-savvy people, expert users, and online natives. For us, this is probably true - at least to some extent. But the masses of consumers? Your mother, your grandmother?
"Consumer empowerment" is a marketing buzzword for the general shift that's taking place in business. Consumers are becoming (or are they?) more empowered, that is, we as consumers are supposed to have more power of the corporate world than before.
The first times I came across this issue, was in the late nineties. I was then doing research on consumers' information online seeking, and much of the hype associated with consumer empowerment was then a bit over the top. And it still is.
Sorry folks. I'm as much a tech geek as anyone else. I spend more time online than in any social IRL setting. My leisure consists of setting up a unix file server for backing up all the home computers. Or fine tuning my summer house's bridged wlan. But I'm still quite sceptical as to "consumer empowerment" will really, and I mean really happen.
Let me elaborate. Consumer empowerment was first touted as something that happens because consumers have the world of information at their fingertips. Yes, I know the web hosts a lot of information, and useful information too. Still, I'm afraid there are some problems in this line of reasoning:
- The logic assumes that the presence of information = access to information
- It also assumes that access to information = willingness to use the information
- Most consumers did (do) very little information seeking, even for purchases that apparently involve high stakes (car, housing).
- Consumers seeking the least information were the ones who would have benefited the most from the search (poorer, less educated etc.)
- Even in the pre-web decades, there always was information available to the consumer who sought it - consumer reports, social sources etc.
- Information seeking takes place through a trade-off, comparing the benefits of seeking (will I get a better price) with the costs of search (time, mostly).
This is pretty much what we know of consumers in the offline era. Human behavior tends to change very slowly.
Going back to argument #1: As any experienced user can attest, the Web is really a mess. It was never designed as an easy-to-use information repository. The structure, or lack of structure in information is really quite a problem for even experienced seekers. I wrote about this in lenght in my Ph.D. Thesis in 2003. Maybe I'll post the key findings as well.
Anyway, the potholes on the way from presence to access are:
- Finding a specific piece of information on the web can be really difficult unless the consumer is very good in online search. Casual searches can be very frustrating, and even daunting in the consumers I've studied.
- Most consumer information problems are not very specific, but tend to be dynamically constructed open-ended information tasks. There are still not very many consumer-oriented services that serve information with this in mind. And no, linux forums do not qualify.
- If you assume that the mass of consumers, not the tech geeks, search elite, or the like, were really to have complete access to online information, we'd really be talking about the next Google, the next XML or something in that ballpark.
I've figured most of the people really raving about consumer empowerment are Web-savvy people, expert users, and online natives. For us, this is probably true - at least to some extent. But the masses of consumers? Your mother, your grandmother?